At shilpakalahandicrafts.com, we take the utmost care to ensure that all products are delivered safely and in excellent condition. However, if you receive a damaged or broken item, we are here to assist you. Our return policy complies with applicable Indian e-commerce guidelines and aims to provide a fair resolution for our customers.
Eligibility for Returns
You are eligible for a return or replacement under the following circumstances:
- The product is damaged or broken upon delivery.
- The product received does not match the description or specifications provided at the time of purchase.
- The return request is submitted within 24 hours (same day) of receiving the product.
Please note the following conditions:
- Products must be returned in their original packaging.
- Clear photographs of both the product and the packaging must be provided as proof of damage.
- Except for the defect, the product must remain unused and in its original condition.
Return Process
1. Inform Us Immediately
Please contact us by email within 24 hours of receiving the product, providing details of the issue along with photographs.
2. Verification
Our customer support team will review your request and respond within 48 hours. If necessary, additional details or images may be requested.
3. Return Authorization
Once your request is approved, you will receive instructions for returning the product. In cases involving damaged or incorrect products, the return shipping charges will be borne by shilpakalahandicrafts.com.
4. Refund / Replacement
Upon receipt and inspection of the returned product, we will process a replacement or initiate a refund within 7 business days. Refunds will be credited to the original payment method used for the purchase.
Non-Returnable Items
The following items are not eligible for return:
- Custom-made or personalized products.
- Items purchased during clearance or final sale.
- Gift cards or promotional items.
Legal Compliance
In accordance with applicable Indian consumer protection guidelines, shilpakalahandicrafts.com ensures:
- Transparent product descriptions.
- Safe packaging and delivery.
- Customers’ rights to replacement or refund in the event of damaged or defective products.
Breakage During Transit
If a product is damaged during transit:
- Shilpakala will bear full responsibility for such damage.
- Customers are advised to inspect the package at the time of delivery. If any visible damage is noticed, it should be reported immediately to the delivery personnel and our support team.
- If damage is identified after opening the package, a return request must be raised within 24 hours along with proper photographic evidence.
Contact Us
For any concerns regarding returns or refunds, please contact us:
Email: prajhdigital@gmail.com
Phone: +91 9499933741